One such list defines the " . . . prime requisite of personality in any type of industrial organization." The simple approach to character and personality is a combination of good-natured friendliness and observance of the "Golden Rule." The specific elements are as follows:
- Cultivate the tendency to appreciate the good qualities, rather than the shortcomings, of each individual.
- Do not give vent to impatience and annoyance on slight provocation.
- Form the habit of considering the feelings and interests of others.
- Do not become unduly preoccupied with your own selfish interests.
- Make it a rule to help the other person whenever an opportunity arises.
- Do not harbor grudges after disagreements involving honest differences of opinion.
- Be particularly careful to be fair on all occasions.
- Do not take yourself or work too seriously.
- Put yourself out just a little to be genuinely cordial in greeting people.
- Give people the benefit of the doubt if you are inclined to suspect their motives.
In a closing section, King makes the point " . . . a mistake, of course, to try too hard to get along with everybody merely by being agreeable or even submissive on all occasions." Do not give ground too quickly just to avoid a fight, when you know you are right. Be willing to fight (good naturedly of course!) when your objectives are worth fighting for. As King quoted from Hamlet "Beware of entrance to a quarrel, but being in, bear't that the opposed may beware of thee." (A Shakespeare quoting engineer in 1944 -times have changed!).
"Like it or not, as long as you're in a competitive business you're in fight; sometimes it's a fight between departments of the same company. As long as it's a good clean fight, with no hitting below the belt, it's perfectly healthy - but keep it to friendly competition."
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