Avoid
- Trying to "buy" a good relationship.
- Offering concessions to repair breaches of trust, whether actual or only perceived.
Instead
- Explore how a breakdown in trust may have ocurred and how to remedy it.
- Make concessions only if they are a legitimate way to compensate for losses owing to your nonperformance or broken commitments.
- Treat counterparts with respect, and act in ways that will command theirs.
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