Four Principles for a Better Public Sector

Very good report from McKinsey - Government by design: Four principles for a better public sector.  The four principles:

Better Evidence for Decision Making

• Collecting credible performance data
• Benchmarking consistently against peers
• Using data to design and improve interventions

Greater Engagement and Empowerment of Citizens

• Using innovative channels to make services more citizen-centric
• Soliciting citizen input to improve public services
• Tapping citizens to help deliver better services at a lower cost

Investments in Expertise and Skill Building

• Using adult-learning practices to build core capabilities
• Developing specialized capabilities in critical sectors
• Sharpening strategic and risk-management skills

Closer Collaboration With Private and Social Sectors

• Improving government's procurement of products and services
• Unleashing government's power as a provider of public goods
• Refining government's role as an economic shaper and integrator