Teresa A. Taylor is the CEO of Qwest - her interesting insight into management and leadership is outlined below:
Over the years, something I really had to learn was how to truely listen. Sometimes people act like they're listening, put they're really formulating their own thoughts in their head. When I would get feedback along the way in my career, people would say, "You're not a very good listener." I would think I was, put somehow I wasn't expressing that.
You also get to a position where everything's filtered when it comes to you. So you have to dig under, and the only way to dig under is to listen. People have to believe you want to listen, otherwise you'll get the corporate gloss-over - "Everything's fine, don't worry."
And we have all had the following experience in one form or another:
"Don't play God." By that I mean I can't fix everything. I'm not responsible for every person and for every single thing. I do take things very much to heart, and I can't part the sea and I can't add a day on. The point was, you can't do everything.