The "softer" skill sets of water conversation need much greater attention. Designing a water bill that compares your comsumption to your nieghbors and city is one tool in the behavior modification basket that needs greater attention and research. From Using Nonpercuniary Strategies to Influence Behavior: Evidence From a Large-Scale Field Experiment by Ferraro and Price (link):
Abstract—
Policymakers are increasingly using norm-based messages to
influence individual decision making. We partner with a metropolitan
water utility to implement a natural field experiment to examine the effect
of such messages on residential water demand. The data, drawn from
more than 100,000 households, indicate that social comparison messages
had a greater influence on behavior than simple prosocial messages or
technical information alone. Moreover, our data suggest that social comparison
messages are most effective among households identified as the
least price sensitive: high users. Yet the effectiveness of such messages
wanes over time. Our results thus highlight important complementarities
between pecuniary and nonpecuniary strategies.
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