Friday, December 28, 2012

TI's Engineer-to-Engineer

Texas Instruments in Dallas operates two social communities for employees and contractors (InfoLink) and Engineer-to-Engineer (E2E) for customers.  E2E is Facebook for engineers - - engineers discussing technical issues and solving problems in a virtual community setting.  In the past, many of the questions were support related and addressed through one-on-one conversations via email or the phone.  Customer behavior and expectations are rapidly changing - - customers prefer to first turn to professionals and social networks for feedback or help with products and services.

This year, TI has seen high double-digit growth in participation in its social communities which attract millions of page views (launched in 2008, E2E has more than 100,000 users - - participation is up 46% from last year).  TI sees this investment as a valuable way to communicate with employees, provide customer support, develop products and services and promote their brand.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.