The Two Most Important Words in Engineering

This is from the current issue of Harvard Business Review in an article by Robert Eckert (Chairman and CEO of Mattel) - The Two Most Important Words.

The two words?  Thank You.

Good points from Mr. Eckert - -

• Set aside time every week to acknowledge people's good work.
• Handwrite thank-you notes whenever you can.  The personal touch matters in the digital age.
• Punish in private; praise in public.  Make the public praise timely and specific.
• Remember to cc people's supervisors.  "Don't tell me.  Tell my boss."
• Foster a culture of gratitude.  It's a game changer for sustainability better performance.