Training and Performance Problems

From Karen May, vice president for people development at Google - -

"Don't use training to fix performance problems.  If you've got a performance problem, there is a process to go through to figure out what's causing it.  Maybe the person doesn't have the knowledge or skill or capability.  Or is it motivation, or something about relationships withing the work environment?  Or lack of clarity about expectations?  Training is the right solution only if the person doesn't have the capability.  But what I have seen other places is sort of a knee-jerk reaction by managers to put someone in a training class if somebody isn't performing well."